The Mess Hall

What's a way to make that better in the future?

One way of fixing the problem is… don't make betas. At least not open betas. Because often when you see betas, sometimes they are actually demos. But they call it a beta, to sound cool. This was a real beta, and I don't think people are used to it. They get the product, and they think, "you have to entertain me," because it's an entertainment product.

And it's like, "Well, it's a broken entertainment product, because we want your feedback." And they say, "Well, I understand that, but it's not polished enough!" And we say, "Well, that's exactly what we're talking about!"

So the challenge is: listen, but don't overreact. Understand that people are disappointed, but that you have to do it.

Or, don't do it. Don't make a beta. At least not an open one.

And just do closed testing.

But that's hard as well. We had an alpha as well, that was much worse.

Did any of that leak to the public?

Yes, it always does. And people complain about that as well, but it wasn't as many people. It wasn't such a big hassle. Now, it's a big thing, people make videos of it and we say, "yeah, thank you; we know, we know."