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DFS - Returning a sofa

Posted: Sun Feb 13, 2011 8:27 pm
by YorkshirePud
im due to get a new sofa tomorrow and something has dawned on me, the one that was on display in the showroom, may have been mislabled as a 3 seater, when it was actually a large 2 seater.

this is the sofa in question:
http://www.dfs.co.uk/sofas/fabric-sofas/samuel/
the 3 sofa is 212cm wide
the large 2 sofa is 193cm wide

now i cant quite remember the day i measured it up but im pretty damn sure that it wasn't 212cm wide.

after the sofa is delivered im going to go back to the showroom, and measure the sofa in question. if it turns out that they have mislabed the sofa and as a consequence i have ordered one too big, what can i do?

also its completely possible i didnt measure properly in which case i await your abuse once i come clean

Re: DFS - Returning a sofa

Posted: Sun Feb 13, 2011 10:07 pm
by DJ-Daz
Thats a nice sofa, if you want to keep it, make space.
If not, use every trick on the book to return it.

Re: DFS - Returning a sofa

Posted: Mon Feb 14, 2011 1:16 am
by DarkFizz
My mate got a refund from DFS on a cream leather sofa because around the back was a cattle brand / stamp showing through, it was like some blue numbers. Anyway his wife moaned like fuck about it so they changed it or got a refund, can't remember exactly.

Just saying, if you're not happy for any reason, keep on at them until you get what you want. Eventually they'll cave in just to get rid of you.

Re: DFS - Returning a sofa

Posted: Mon Feb 14, 2011 9:51 am
by InfiniteStates
DarkFizz wrote:My mate got a refund from DFS on a cream leather sofa because around the back was a cattle brand / stamp showing through, it was like some blue numbers.
Maybe you can make a bolt-gun hole in it and return it on the same principle? IMO a 3-seater should have 3 cushions...who wants to sit on the join?

Are they going to fit it? If so it should become apparent if it's too big and they can take it back with them then and there.

Re: DFS - Returning a sofa

Posted: Mon Feb 14, 2011 10:58 am
by YorkshirePud
no no it will definitely fit, it might make some things a bit of a squeeze.

if i cocked up and oredered the 3 seater without realising there was a model a bit smaller its my fault, you cant really return it because of that.

Re: DFS - Returning a sofa

Posted: Mon Feb 14, 2011 11:00 am
by YorkshirePud
also whats amusing me now is the glut of very similar sofas they have

http://www.dfs.co.uk/sofas/fabric-sofas/cambridge/
http://www.dfs.co.uk/sofas/fabric-sofas/samuel/
http://www.dfs.co.uk/sofas/fabric-sofas/rhonda/

lol the differences are stupidly subtle

Re: DFS - Returning a sofa

Posted: Mon Feb 14, 2011 3:40 pm
by YorkshirePud
well good news everyone its arrived, the delivery blokes were quick if a bit un-talkative, its in position and im satisfied now that the room wont be too bad once ive rearranged the furniture and gotten rid of my old Ikea Klippan sofa.

ill still measure the sofa in dfs though, its only 2 doors away from the halfords.

here is the old student special (open to offers btw)
Image

and the new sofa
Image

Re: DFS - Returning a sofa

Posted: Mon Feb 14, 2011 3:45 pm
by YorkshirePud
i have resized the above images by the way dont know why it wont show the new sizes sorry

Re: DFS - Returning a sofa

Posted: Tue Feb 15, 2011 12:17 pm
by Symonator
looking all au naturale in your pad pud :)

Re: DFS - Returning a sofa

Posted: Tue Feb 15, 2011 12:20 pm
by YorkshirePud
ay its very beige lol! but very calming

Re: DFS - Returning a sofa

Posted: Tue Feb 15, 2011 12:24 pm
by theENIGMATRON
Shag Pad!!
Very nice :)

Glad your panic is all over hehe!! Looks V nice tho

Re: DFS - Returning a sofa

Posted: Tue Feb 15, 2011 12:44 pm
by YorkshirePud
its very comfy, too comfy lol

Re: DFS - Returning a sofa

Posted: Tue Feb 15, 2011 12:52 pm
by InfiniteStates
yorkshirepudding wrote:...too comfy lol
Lies...there's no such thing. The only thing too comfy is the gold at the end of the rainbow :D

Re: DFS - Returning a sofa

Posted: Tue Feb 15, 2011 6:36 pm
by YorkshirePud
seriously it is i could have gone to sleep on it last night