The Mess Hall

Hello David,

Thank you for writing to eBay. I understand your concern about the
charges on your account.

After looking into your account details, I confirmed that your account
is suspended due to non payment of £67.00 in connection to the following
case in the resolution centre. I can also confirm that your account has
an automatic payment method of PayPal. Please note that your account has
the due amount of £4.38 for account activities.

1. Item # 150477306599 - Item does not math description - Reimbursement
charge £67.00.

Please note that as we could note receive the valid proof from your side
regarding the description of the item, we have made the decision in the
favor of buyer. Buyer has provided the valid tracking information of
shipment of the item. So, soon you will have the item back with you.

According to the policy we have refunded the buyer and seek
reimbursement from you. eBay will provide refund directly from a
seller's PayPal account, where this was the method of payment. If we're
unable to recover the amount of the refund from you, you may be asked to
provide an alternative reimbursement payment method.

As your account had not reimbursement payment method to pay, we could
not get any payment and hence we have transferred your account to the
collection agancy IQOR for the payment.

As your account has been outsourced to a collection agency, there are
additional charges added to the amount owed on your account. These are
charged directly by the collections agency and I'd suggest that you
contact them directly for further clarification.

I suggest you to contact them directly about any issue related payment.
You can find the contact information from the letter you receive from
them.

For the future reference I suggest you to setup a reimbursement payment
method to avoid such situation.
To setup a Reimbursement payment method follow these steps:

Logon to http://www.ebay.com
Signin using your eBay User ID and Password
Once you signin, it will take you to a landing page
On the landing page, you will see a notice that your account is
Suspended
Also, you will see a link to 'Set up your reimbursement payment method'
Click on the link and follow the instructions to update a reimbursement
payment method
In case if you are not able to get this link then you would see a visit
the 'Resolution Center' link
Click on the 'Resolution Center' link, it will take you to the
Resolution Center
On top of the Resolution Center page, you will get a link 'Set up your
reimbursement payment method'
Click on the 'Set up your reimbursement payment method' link and follow
the instructions

To find out more about reimbursement copy this link into a new browser
window:
http://pages.ebay.co.uk/help/sell/reimbursement.html

Once you make the full payment in full your account will be reinstated.

I hope I have explained everything clearly, if not, feel free to write
back to us again.

Kind regards,

Tom Kapp

I appreciate someone finally contacting me back after 3 months endless contacts.

So please explain to me, Why this debit has been passed to a 3rd party company.
Who are now going to charge more fees for handling the case.
When i have been attempting to contact you about the situation for 3 months.

And Regardless of the Phone calls. or emails or your live chat system, no one ever contacted me back.

So because of your policy and lack of communications your now telling me there is extra fees on top of the current one?

I have sold a Phone, The Buyer had a problem, a case was opened and a Refund went in his favour.
Ebay took the money off me, (Even though i have not received the phone as of yet)

3 Months later you finally get in touch after the countless number of attempts to get in touch.
And say your debit has been passed to a 3rd party company, who will now also accrue further charges for handling it.

Am sorry but your system is a disgrace.
Just out of interested. when was the last time You went into a shop, and asked for a refund on an item you bought, Got one and never give the item back?....... Never maybe?

I suggest we try and resolve this properly, without involving 3rd party company's and trying to charge me even more, considering this has now already cost me £120 or more to sell a £60 phone on ebay.
Your costing me more and more money.

If your not willing to solve this properly i will have no objections to taking matters into my own hand.
Am sure NSW Department of Fair Trading would be interested in hearing this story
or any media company's too.

What you have done is not right.

I suggest we try and resolve this properly, without involving 3rd party company's. If you still wish to involve 3rd party company's
ill be happy to get in touch with NSW Department of Fair Trading
and see if they have anything to add to the matter.

I suppose some publishing in the media world would not do too much harm as-well.

I can now understand why more and more people move away from selling on ebay

InfiniteStates wrote:They were undoubtably scammers...

Seems the buyer gets the love and the seller gets fucked as far as eBay is concerned.


http://youmightaswellhangasignonebay.bl ... -ebay.html

Dazbobaby wrote:
2. If the buyer has failed to return the phone after receiving a refund, thats your bad. BAD MOVE DAVE. Always get the product back BEFORE issuing a refund. Or state NO REFUNDS NO RETURNS clearly in the auction.

Dazbobaby wrote:You might loose, but if the buyer doesn't turn up, and ebay solicitors dont turn up, then you win.
The small claims court will probably also force a refund of the court charges too, they hate people who cant be bothered to turn up.
They can also issue a warrant for the arrest of the buyer if they think fraud has been committed.

Or you could make a claim of fraud at your local police station, then you have to go to court and it wont cost you anything.

Dear dazbobaby,

Hi m8 got the PVR today i cant get it to work or was
it workin ? this was for kid`s xmas and it ant
workin?

Dear ....

I can assure you that before I sent it out it was working.
In fact just a couple of days before I advertised it on ebay I made a couple of youtube video's.


Both were captured on the PVR from a PS3.
I'm sorry that you are havin problems getting it to work, all I can suggest is either contact hauppauge directly or use their excellent support forums at http://www.hauppauge.co.uk

- dazbobaby

Dear dazbobaby,

I got it from u m8 so a bit of help here and see
if we can get this work'n what windows did u set
it up on ? did it load right away ? i ant messing
around m8 i will take u all the way at 140 i wont
it to work if it dont u get it back.

Dazbobaby wrote:Just got a reply:

Dear dazbobaby,

I got it from u m8 so a bit of help here and see
if we can get this work'n what windows did u set
it up on ? did it load right away ? i ant messing
around m8 i will take u all the way at 140 i wont
it to work if it dont u get it back.